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Cost shouldn't be something you have to piece together after several calls. Here's exactly what's covered, what isn't, how payment works, and what happens if plans change.
Every family wants a figure before anything else, and we'd rather give you a real one than have you dig for it or call to find out.
We believe the cost of residential treatment should be clear from the beginning, including what the programme fee covers and which expenses are charged separately.
Your residential programme fee covers the core clinical services, accommodation, meals and programme activities listed below. Certain personal, medical and external expenses are charged separately, and we explain these clearly before admission.
The aim is to make the financial side of treatment straightforward from the beginning. You should know what is part of the programme fee, what is not, and which additional expenses may arise before admission rather than discovering them after treatment has started.
Some costs sit outside the residential programme fee. These are explained clearly so families know what to expect before admission.
Personal items, travel insurance, medical expenses and medications, and non-treatment medication are not included in the programme fee.
If medical detoxification is required, that fee is paid directly to the hospital, not to Samarpan.
Personal grocery bills and similar day-to-day expenses are also not covered.
Other personal expenses that fall outside the residential programme and clinical services are the responsibility of the client or family.
Payment can be made by cash, debit or credit card, or bank transfer. EMI availability, tenure and applicable charges are subject to the card issuer/bank's terms and eligibility criteria.
If you're reading this at a moment when everything feels urgent, it's worth separating two different things: understanding what this costs, and deciding to move forward. You can do the first without committing to the second. Ask every question you have now, and take the time you actually need before deciding anything.
Samarpan follows a no cash refund policy. All programme fees are non-refundable, including in cases of early departure or voluntary discharge. This isn't about penalising anyone. Residential treatment works because a bed and a place in the programme are held for one person at a time, and that commitment doesn't reverse once it's been made.
If your family member leaves within the first 14 days of admission, any unused paid days can be held as credit rather than lost outright. That credit can be used if they're readmitted within 9 months, depending on a fresh clinical assessment and bed availability at the time.
The credit can't be exchanged for cash, transferred to someone else, or guaranteed in advance, since readmission always depends on what's clinically appropriate at that point.
In some circumstances, Samarpan may administratively discharge a client in accordance with the programme's terms, policies and code of conduct, including where serious or repeated breaches compromise safety, treatment participation or the therapeutic environment.
Eligible clients who successfully complete their residential programme also receive continuing-care support.
The number of complimentary individual continuing-care sessions depends on programme length and accommodation type. Clients who complete treatment can also access Samarpan's weekly Recovery Skills Group at the Mumbai Outpatient Centre.
Explore Continuing CareNone of this should feel like fine print you find out about later. If anything here raises a question, ask it before you commit to anything.
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